Privacy Policy — b9gane

b9gane ("we", "us", "our", "the Platform") operates the website accessible at https://b9gane.cam. This Privacy Policy sets out in clear, plain English how we handle the personal information of every user ("you", "your") who accesses our Platform — whether from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or anywhere else.

b9gane is an informational betting platform targeting Pakistani users. We do not process live gambling transactions directly; however, our Platform may collect personal data through account registration, contact forms, cookies and standard web analytics. This policy covers all such data collection and processing activities.

By using b9gane, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the Platform and contact us to request deletion of any data we may hold.

The following terms carry the meanings set out below throughout this Privacy Policy:

b9gane collects only the personal data necessary to operate the Platform, respond to enquiries and comply with applicable legal obligations. The categories of data we may collect are detailed below.

3.1 Data You Provide Directly

3.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage Data: Pages visited, time spent on pages, navigation path, links clicked and referral source.
• Cookie Data: Session identifiers, preference settings and analytics identifiers as described in Section 7.
• Log Data: Server access logs recording request timestamps, HTTP status codes and response sizes — used for security monitoring and debugging.

3.3 Data We Do Not Collect

b9gane does not collect or store full payment card numbers, bank account numbers, CNIC scan images (unless provided for KYC and handled securely per Section 9) or sensitive biometric data beyond what may be required by a licensed Operator's own verification flow (which is governed by that Operator's separate privacy policy).

We process your Personal Data on one or more of the following lawful bases, depending on the purpose of the processing:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you have accepted — for example, maintaining your account and responding to support requests.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights — for example, platform security, fraud detection and improving user experience.
• Legal Obligation: Processing required to comply with a legal obligation to which b9gane is subject — for example, AML/KYC obligations where applicable.
• Consent: Where you have given clear, specific and informed consent to a particular processing activity — for example, subscribing to platform notifications or accepting non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

b9gane uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining and securing your b9gane account, including authentication and session management.
• Platform Delivery: Providing access to the Platform's informational content, features and functionality.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance. Support is available in English, with Urdu-language assistance available on request.
• Security & Fraud Prevention: Monitoring for suspicious account activity, detecting abuse patterns and protecting the integrity of the Platform and its users.
• Analytics & Improvement: Understanding how users navigate the Platform so we can improve content quality, usability and performance. Analytics data is aggregated and anonymised wherever possible.
• Legal Compliance: Fulfilling obligations under applicable law, including responding to lawful requests from competent authorities.
• Communications: Sending administrative and security-related messages (e.g. password reset emails, account alerts). We do not send unsolicited promotional emails without your explicit consent.

We will not use your data for purposes incompatible with those described above without your consent or a clear legal basis.

b9gane does not sell, rent or trade your Personal Data to any third party. We may share data in the following limited circumstances:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These may include hosting and infrastructure providers, email delivery services, analytics platforms and security vendors. All such providers are required to process data only as instructed by b9gane and to maintain appropriate security standards.

6.2 Legal Disclosure

b9gane may disclose Personal Data where required to do so by applicable law, court order or direction from a competent regulatory or law enforcement authority. We will, where permitted by law, notify affected users of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or substantially all of the assets of b9gane, Personal Data may be transferred to the acquiring entity. Users will be notified of any such transfer and any material change in data handling practices via a Platform notice or direct communication.

6.4 Payment Provider References

Where b9gane references Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah for contextual or informational purposes, this does not involve the transfer of your Personal Data to those providers. These names are cited purely for user familiarity and do not constitute a data-sharing relationship, partnership or endorsement.

b9gane uses cookies and similar tracking technologies to enable core functionality, analyse usage patterns and improve user experience. Below is a summary of the cookie categories we use:

You can control cookie settings through your browser preferences. Disabling cookies may affect certain aspects of Platform functionality. Most browsers allow you to view, delete and block cookies on a per-site basis. Strictly necessary cookies are exempt from consent requirements as they are required for the Platform to operate.

b9gane retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. Our general retention principles are as follows:

• Account Data: Retained for the duration of your account and for a reasonable period thereafter in case of disputes or legal enquiries. Upon confirmed account closure, identifiable account data is deleted or anonymised within a reasonable period, subject to legal hold requirements.
• Communication Records: Support correspondence and enquiry records are typically retained for up to 24 months from the date of resolution, for quality assurance and dispute reference purposes.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individuals. Non-anonymised usage logs are deleted on a rolling basis, typically within 12 months.
• Legal & Compliance Records: Where retention is required by applicable law — for example, AML/KYC records — data will be retained for the period specified by the relevant legal obligation, which may be longer than our standard periods.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. You may request early deletion of your data by exercising your rights as described in Section 11.

b9gane implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Our security practices include:

• Encryption in Transit: All data transmitted between your browser and the b9gane Platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon and HTTPS in your browser address bar.
• Encryption at Rest: Sensitive stored data — including account credentials and personal identifiers — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to Personal Data is restricted to authorised personnel only, on a need-to-know basis. We implement role-based access controls and audit logging.
• Password Hashing: User passwords are stored only as salted, one-way cryptographic hashes. We never store plaintext passwords.
• Vulnerability Management: We conduct regular security assessments and promptly address identified vulnerabilities in our infrastructure and codebase.

Despite these measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining robust protections and to notifying affected users promptly in the event of a security incident that affects their Personal Data.

b9gane may use third-party service providers — including hosting infrastructure, cloud storage and analytics platforms — whose servers are located outside of Pakistan. Where Personal Data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect that data, consistent with applicable data protection standards.

Such safeguards may include: using service providers in jurisdictions with recognised data protection frameworks; implementing standard contractual clauses; and applying additional technical protections such as encryption and pseudonymisation.

If you are concerned about international data transfers and would like more information about the specific safeguards in place for your data, please contact us at the details in Section 15.

Subject to applicable law, you have the following rights in relation to your Personal Data held by b9gane. To exercise any of these rights, please contact us using the details in Section 15. We will respond within a reasonable timeframe and in accordance with any applicable legal deadlines.

We will not charge a fee for handling a data rights request unless it is manifestly unfounded or excessive. Where a fee applies, we will inform you before proceeding. Identity verification may be required before we action a request to protect against fraudulent or unauthorised access to your data.

The b9gane Platform is strictly intended for adults aged 18 or over — or the higher minimum age required by the applicable Operator or licence jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18.

If you are a parent or guardian and believe that a minor in your care has provided Personal Data to b9gane, please contact us immediately at the details in Section 15. We will take prompt steps to verify the report and, where confirmed, to delete the relevant data and close the associated account.

b9gane is not liable for any misrepresentation of age by a user during registration or account use. We reserve the right to suspend any account where underage access is suspected and to request age verification documents before restoring access.

The b9gane Platform may contain informational references to or descriptions of third-party services, operators, payment providers or other platforms. These references do not constitute endorsements, partnerships or approvals. b9gane does not control the data practices of any third party.

If you navigate to a third-party website or service — for example, a licensed gambling operator to which our content refers — that third party's own privacy policy and terms will govern the collection and use of your data. We strongly encourage you to review the privacy policies of any third party before providing personal information.

The b9gane Platform does not embed third-party social media tracking pixels, advertising networks or data broker services. Our analytics use is limited to the purposes described in Section 5 and is covered by our cookie framework in Section 7.

b9gane reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights, we will provide additional notice — for example, via a Platform notification or, where we hold your email address, a direct communication.

Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically. The current version is always available at https://b9gane.cam/privacy-policy.

For any questions, concerns or requests relating to this Privacy Policy or the personal data b9gane holds about you — including data access, rectification, erasure or portability requests — please contact our data team using the details below.